This is so sad to hear at one of the most tramatic and pivotal times of Donovan's life. Business should be just business and leave out personal perspectives. There is a service that is to be performed with integrity and professionalism which is then compensated financially. So sad Donovan (the son) had to endure this.
I strive to support Black owned businesses, but this one has been a great disappointment; no recommendation from me.
Find a company that is professional at all times and doesn't mix in personal/family affairs with conducting business.
During a time when I'm grieving the lost of my Mother, they have exhibited an unprofessional, insensitive, and rude attitude. Since August when my Mother passed, I have been cordial and professional with this funeral home up until today. This was even after the driver, that came to pick up my Mother's body from where she was located, mishandled my loved one's body. He hit her head on the bed rail and kept moving. The nurse had even offered to assist him and he refused. No apology or anything from HIM. He could've cared less.
Another example of a company that doesn't know how to separate business from personal feelings; from the receptionist to the Office Manager, Kevin McKeever.
I simply called today to asked about a death certificate ($7) that was included in the final invoice; plus on top of the fact I personally covered the cost of my Mother's service (verified with the insurance company). He was very rude and dismissive towards me. I'm trying to have an adult conversation, but it turned into him bringing up something that had nothing to do with a death certificate. I just ended the call because it was getting no where... just constantly trying to talk over me and saying I was at fault.
Kevin had personally told me twice that he, himself, would notify me via phone once the death certificates arrived. He never did. I had to have my sister go by their place of business to retrieve the certificates and even then, all of the certificates were not in there (incomplete).
Initially, the staff appeared to be comforting and accommodating. However, that changed after my Mother's service and burial. The receptionist was very unprofessional by making slandering remarks about my character. She doesn't know or speak for me, and I don't know her and don't want to; so she was totally out of line. Direct reflection of the entire staff.
King S Funeral Home is a US Funeral Home based in Ruston, Louisiana. King S Funeral Home is located at 1511 W California Ave, Ruston, LA 71270, USA.
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