Logans should be awesome with a great theme and menu. Yet they are always a little disappointing. Slow service and inept kitchen is to blame. It's not just this location, as all of the ones in Shreveport, Bossier City, and Monroe suffer from the same problems.
I went to this location with a few friends tonight after a long day. For starters our waitress never introduced herself she came to the table and went right into what can I get you all to drink and eat. We ordered our drinks and asked for a few minutes to look over the menu. It's a Sunday so the restaurant closes at 10 and it's about 8:15 or so when we got there. The entire time our nameless waitress acted as if we were bothering her anytime we needed to ask for refills or bread and seemed over it and ready to go. Not once did she smile or ask if we were still doing ok or anything. After waiting a little while we finally received what was suppose to be our order. We ordered 2 steaks and ribs with sides, a salad and 2 orders of fries. The food we received for one was extremely cold the sauce on the ribs had started to thicken back up and the gravy over the mashed potatoes was ice cold. One order was missing a side and the person who ordered the side fries never received their order. When we told the waitress about it she got the manager who then apologized and said this has been happening all day. I'm not sure why they haven't fixed whatever problem they're having if it's been happening all day. Mind you it wasn't busy at all so that wasn't even a reason as to why our orders were cold and incomplete. We ended up leaving with out eating and only one person actually left with food, which was the salad, due to the terrible service.
Very disappointed with the food. Made reservations for 6 . The waitress could not count. Didn't bring enough plates out, forget to bring out all our drinks, had to beg for straws. Waited for an hour for our food and when it finally came out it was cold. Every one at the table said their food was cold. And once again the waitress forgot to bring out all our plates. The rolls was on the table longer than our main dish and they were warmer than our main course. Very disappointed and we informed the waitress and nothing was done.
I had very good therapy. Some minor Robles with getting water/ice, no snack on hall in evenings, food in general good, nurses not on floor for long periods so call bell not answered. One special night CNA during week was very available. I made many new friends.with staff and patients. Thanks to all. Would come back if ever necessary.
Very Unorganized! Servers don't take jobs seriously. You can tell some employees get treated differently. Food takes way to long to be served. Over ten minutes for waitress to get to the table. Food was cold! Had to wait on rolls that where hard. Had to wait for peanuts also. Don't wasit your time or money!
Logan S Roadhouse is a US Bar based in Ruston, Louisiana. Logan S Roadhouse is located at 931 North Service Rd E, Ruston, LA 71270, USA.
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