I'd never rent from them again unless it's a last resort. They don't take care of there properties like they should and I know they got a under the table deal with meauxs plumbing. They charge the owner 150 ever time they come out and I sware ever time they came out another problem arose. We first moved into a house that had not been taken care of, we had to clean up the whole house and the yard was a mess to say the least. They try and say they have a cleaning fee after you move out. I know they pocket it because both properties were in nasty to say the least. The first house had been up for sale for a year then we moved in for 2 months then they sold the house. It wasn't a problem because we knew it it was for sale from the jump. But the second house we had set up a move in date and the day before we moved in I went to do a walk through and I couldn't believe it. It smelt like rat ruin, had rat fecies in cabnets in child's rooms. I called the agent and she said we rushed the move in and was not the truth; I asked if she did a walk through before renting it to us and she couldn't give me a answer. She said that the property wasn't vacant for long witch was a lie. We moved in May and the windows still had fake snow on the windows. Plus I asked the neighbors and they said it's been vacant since December of the last year. The thing was they had water leak issues and the neighbors haven't had water for like 5 months. The only plus I can say is when the ac unit went out in the summer they were right on it. I would of never wrote this review if it wasn't for them playing games with my deposit. When we first moved in they got Stanley steamers to come out; and clean the filthy carpet because we have two young kids and I wouldn't allow them to move in such filth. Now they charged us $185 out my $800 deposit because they didn't want to do what was right from the jump. If I had a property I would allow them manage it because all they care about it what they are gonna make and not customer oriented like a good business should. But I guess that's how people are when all they care about is the bottom line. So people just don't let them take advantage of you like they tried to do to me.
You'll have better luck getting in touch withe the president before you can get in touch with any of their customer service representatives.
Treat you like family
tried to work with them to rent a property and experienced lousy customer service repeatedly, from phone calls not being returned to scheduling a tour and then not giving it... did not feel like a valued customer at all
Avoid this company at all cost if you can. They don't call you back when they say they will. Customer service is a joke. Your landlord contact "Sara" will never do anything for you in any shape or form. Honestly I am surprised at how this company is still in business, but I guess its because its a college town and there isn't much competition. If you are an owner I would look for other rental services for your house. If you are a renter, I would advise other options before turning to them.
Martin Presence is a US Real Estate Agency based in Ruston, Louisiana. Martin Presence is located at 300 W Carolina Ave, Ruston, LA 71270, USA.
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